Why we collect personal information
We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you.
What information we collect and how we may use it
There are a number of situations in which your personal information may help us give you better service. For example:
* We may ask for your personal information when you're discussing a service issue on the phone with an associate or purchasing a roofing product.
* When you interact with Dr. Roof, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information.
* We collect information regarding customer activities on our websites. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites, products, and Internet services are of most interest to them.
Dr. Roof takes your privacy very seriously.
Dr. Roof does not sell or rent your contact information to other marketers.
At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
How we protect your personal information
Dr. Roof takes precautions - including administrative, technical, and physical measures - to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
Integrity of your personal information
Dr. Roof has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by call us at 770-552-ROOF.
Cookies and other technologies
As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. Dr. Roof will not use the information collected to market directly to that person.
In some of our email messages we use a "click-through URL" linked to content on the Dr. Roof website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.
Our company wide commitment to your privacy
Dr. Roof takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to Dr. Roof employees and strictly enforce privacy safeguards within the company. In addition, Dr. Roof supports industry initiatives, such as BBBonline, to preserve privacy rights on the Internet and in all aspects of electronic commerce.
Dr. Roof's website has links to the sites of other companies. Dr. Roof is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.