Warranties

A warranty is only as good as the company standing behind it. This is one area where unscrupulous contractors take full advantage of customers. For example, they lure customers in with an enticing 10 year warranty that they have no intention of honoring. Customers can protect themselves by determining if this warranty is sincere by checking certain crucial items out.

TEST #1
Does the contractor have an infrastructure to deal with warranty work?

Here is what this means. If the company doesn't have a few men whose only job is to be available to customers to handle questions, complaints, or problems, then you can be sure that your warranty is nothing more than an enticement to do business, and you will not receive the service you think you have bought.

Here's why. If the company has been around for a few years and has received a number of roofs under its belt, each one of those roofs represent a potential warranty call. The longer a company has been in business, the more roofs are done over the years and the more potential warranty calls are out there. Now these warranty calls come in not only for genuine roof leaks, but for all suspected leaks, no matter what the cause. Toilet and bathroom leaks, air conditioner condensation pans, faulty plumbing vent pipes, cracks in siding, stucco, cracks and holes in walls, water soaking through saturated brickwork, unsealed window sills and ledges, rusted and unsealed chimney pans, unsealed windows are just some examples of leaks that occur in homes that lead to a warranty call.

Now none of these aforementioned examples have anything to do with the installation of the roof, but water has gotten into the house, so they are all potential warranty calls. It is usually the roofer who gets the call to go out there to see what the problem is, and just like the homeowner, the roofers expectation should be that the roof itself is the source of the leak. If he doesnt show up because he is so busy with his current work, and and doesnt have a big enough team in his infrastructure to only handle all the warranty calls, then what good is the warranty, no matter what the warranty period is? In fact, the longer the warranty period, the less likely the warranty has any meaning.

TEST#2
How long has the company been in business in the same location?. Roofing companies are infamous for changing their companies name, their location or just closing up and starting again under a new name or new location when the going gets tough. How can these companies give you a 10 year warranty?

Dr. Roof has been in business since 1988 in the same location and has never changed its name. We have stood the test of time, and been available for all our customers whose roofs we have done since 1988. They all know where we are, and we are easy to find when you need us. Ask us for the names of the customers whose roofs we have taken care of even when the warranty period is long over.

We at Dr. Roof are so confident of the quality of our work, and the competence of our roof crews, supervisors and our quality control departments, that Dr. Roof is very comfortable offering a 10yr warranty covering homeowners against defective workmanship. This special warranty is offered where homeowners request the use of the additional protection of weatherwatch under all low pitch roofs, and around all penetrations. For this 10 year warranty, only the wrinkle free roof felt must be used, and the roof must be properly ventilated. There may be some limitations and exceptions due to design and other factors that may be unique to the circumstances of the roof.

This same confidence has been placed in us by all the manufacturers, who have knowledge of our exemplary performance and service to our customers. We have proven ourselves and stood the test of time.

Shingle manufacturers also offer special warranties that can only be offered by a very select few roofing contractors, that they have chosen. These manufacturers recognize that the homeowners biggest challenge is choosing the right roofing contractor to do the work. To help make this decision easier, they have selected Dr. Roof to represent them, and to be part of their exclusive factory certification program. They have asked us all the tough questions, so the homeowner doesn't have to.

Dr. Roof has easily met the standards required by these manufacturers.

To become qualified, and be selected, we had to pass exams given by the manufacturers.

We had to show that we are:

-Fully licensed in our state and city to perform roofing work.

-Adequately insured for your protection, with Workers Comp and General Liability specifically for roofing, and not deceptively covered under a different company name or a different trade masquerading as roofing. Many homeowners are deceived by so called well known roofers employing this ruse.

-Have a proven reputation for providing quality roofing services throughout the community.

-Committed to ongoing professional training to ensure quality installation.

Financially stable with an excellent track record.

WE HAVE THE FOLLOWING CERTIFICATIONS:

GAF Master Elite. This provides 10 yr. and 12 yr. warranty coverage for labor and material in the event of a manufacturers defect. See brochures for more details.

Certainteed Select roofer and Quality Master status. This provides the same as above, with their surestart and Surestart Plus programs. See brochures for details.

Members of the National Roofing Contractors Association.

Winner of the Consumer Choice Award for 2004, 2005, 2006, 2007, & 2008.